Hopper® M20 Backpack Soft Cooler

We’re dedicated to making the most durable coolers and drinkware on the planet. But sometimes the unexpected happens. So if anything is wrong with your YETI product, we’ll work to make it right.

Any product(s) damaged in shipping (when ordered from YETI direct) or defective product(s) must be returned directly to YETI in the original box or adequate cardboard packaging, freight prepaid. All customers will be issued with a replacement as the resolution and if we no longer have the colour in stock, an Outfitter will be in touch to request which alternative colour you would like. We ask to allow 7-10 days for processing of your warranty claim.

5-YEAR LIMITED WARRANTY
YETI Tundra® | YETI TANK® | YETI Roadie® | YETI ICE® | YETI THIN ICE™ | YETI Rambler® Series | YETI Yoner™ | YETI LoadOut™ | YETI Trailhead Camp Chair™ | YETI Boomer™ Dog Bowl

3-YEAR LIMITED WARRANTY
YETI Hopper™ | YETI Panga™ | YETI Camino™ | YETI Sidekick Dry™ | YETI Crossroads™ | YETI Lowlands™ Blanket

HOW TO SUBMIT YOUR WARRANTY CLAIM

Submit a warranty claim by sending an email to the customer service team at anzcustomerservice@yeti.com. In this email, please advise the YETI product you are experiencing issues with and request a Warranty Form. If possible, please also provide the team with any images or videos that will help demonstrate the fault.

A YETI Outfitter will then work with you to gather more information about your warranty issue. If covered under warranty, we will then arrange the return of your product.

Once the warranty item is sent back to our warehouse, a solution will be arranged.

LIMITED WARRANTY

We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all YETI products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.
In order for your warranty claim to be approved, the following conditions must be met:

• You must have purchased the product from us directly, or a YETI authorised dealer;
• You must provide proof of purchase  (If your item was a gift please have the original purchaser submit the warranty on your behalf as we require proof of purchase).
• The faulty item must be returned
• You must have used the product only as intended and in accordance with the product’s care instructions

If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts.
Punctures, scratches, dents, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are not warranted. Any limited edition product still under warranty will be replaced at the discretion of YETI with the same size product in a different colour based on availability.
Stainless Steel products are rust and stain resistant, but as this is still a porous material, rust and stains can occur. This is not considered a fault with the product and is not covered under warranty.

WARRANTY DISCLAIMER

This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of YETI items. If warranty applies, the manufacturer will repair or replace, at their discretion, the item or any part or component that is deemed defective.
YETI reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products repaired or replaced under this warranty may or may not incorporate these changes.
Damaged products must be returned directly to YETI, in the original box or adequate cardboard packaging, freight prepaid.