SHIPPING TIMES
At YETI we strive to provide timely and efficient shipping and delivery to our customers, however, please note due to unforeseen circumstances we are experiencing delays up-to 5-7 working days due to recent weather warnings in various parts of the country.
We apologise for any inconvenience this may cause and assure you that we are doing our best to ship our orders as quickly as possible. We appreciate your patience and understanding during this time.
For further updates on potential delays with delivery, we encourage customers to visit the NZ Courier website for the latest information.
OUR SHIPPING POLICY
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK® Hopper™, or Rambler™ to good use sooner.
All parcels we send out use track and trace facilities and require a signature on delivery by default. If you would prefer for the delivery person to leave the parcel for you in your absence, please just put an authority to leave note (and your preferred location for your order to be left) in the authority to leave parcel section during the checkout process. It is important to consider that if you give us authority to leave the consignment in your absence, we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
YETI offers free shipping on orders $80 and up in New Zealand. All orders under $80 will be charged a flat $11.50 fee.
OUR RETURN POLICY
We want to be sure you’re as happy with your YETI products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days, providing it is unused and in its original packaging. For products purchased directly from an authorised dealer, their return policy applies — please contact them directly for more information.
Ins and Outs of the YETI Return Policy:
Refunds will be returned only to the original form of payment. YETI does not offer store credit or gift cards for returned products.
You can return your item(s) purchased from nz.yeti.com up to 30 days after the purchase date for a full refund. YETI does not accept returns on items purchased outside of nz.yeti.com. You are responsible for arranging your own carrier service when sending back your item. We recommend using a tracking service so our team can anticipate the arrival of your return to process your refund. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of nz.yeti.com will not be accepted. All merchandise must be unused/unworn and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
Please submit a return request in our returns centre here. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from nz.yeti.com.