Shipping and Returns
SHIPPING TIMES
All orders are dispatched from our warehouse in Ōtāhuhu, Auckland. Shipping will be with NZ Courier visit their website to get your delivery ETA.
OUR SHIPPING POLICY
We want to get you your YETI® as soon as possible. That’s why we make every effort to process your order quickly so you can put your Tundra®, Roadie®, TANK® Hopper™, or Rambler™ to good use sooner.
All parcels we send out use track and trace facilities and require a signature on delivery by default. If you would prefer for the delivery person to leave the parcel for you in your absence, please just put an authority to leave note (and your preferred location for your order to be left) in the authority to leave parcel section during the checkout process. It is important to consider that if you give us authority to leave the consignment in your absence, we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended - like rain, heat, dirt, damage, etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
YETI offers free shipping on orders $80 and up in New Zealand. All orders under $80 will be charged a flat $11.50 fee.
When do I need to order by to ensure my gift arrives in time for the holidays?
Non-customised products ship within 1–5 business days. Order before December 17th 12:00pm AEDT** and YETI will make its best efforts to ensure that all eligible orders will arrive in time for holiday giving.
OUR RETURN POLICY
We want to be sure you’re as happy with your YETI products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund within 30 days, providing it is unused and in its original packaging. For products purchased directly from an authorised dealer, their return policy applies — please contact them directly for more information.
Please ensure to use the return label provided by YETI when sending your item back so our team are able to determine the arrival of your package.
Ins and Outs of the YETI Return Policy:
Refunds will be returned only to the original form of payment. YETI does not offer store credit or gift cards for returned products.
You can return your item(s) purchased from nz.yeti.com up to 30 days after the purchase date for a full refund. YETI does not accept returns on items purchased outside of nz.yeti.com. You are responsible for arranging your own carrier service when sending back your item. We recommend using a tracking service so our team can anticipate the arrival of your return to process your refund. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of nz.yeti.com will not be accepted. All merchandise must be unused/unworn and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
Please submit a return request in our returns centre here. If your return is approved, you will receive a Return Order form to include inside the box with your return(s). This return policy only applies to products purchased directly from nz.yeti.com.