Frequently Asked Questions BACKUP

ORDERS & SHIPPING

• What is the YETI shipping & returns policy?

  For our full Shipping & Returns Policy, please click here.

• Where is my order?

  You can check your domestic order status by logging into your account.

  Will I receive a notification or a tracking number when my order ships?

  Yes, you will. When your package is scanned by our shipping provider, it automatically sends you an email with the tracking number included. If you have any questions, please email our customer service team at ANZCustomerService@YETI.com.

• I can't find the product I'm looking for on the YETI website.

  Please contact our customer service team via the support button below.

• Where can I buy YETI?

  We have a number of dealers throughout New Zealand. Find a dealer near you using our Store Finder.

INTERNATIONAL

• Contact Us

  Please contact our customer service team via the support button below.

WARRANTY

• What is the YETI warranty policy?

  All products manufactured by YETI are warranted against defects in material and workmanship for 3-5 years purchased after Jan 1, 2012, activated upon purchase. Proof of purchase is required. This warranty applies only to the original owner. This warranty is void if the cooler is used commercially (a for-profit business), structurally altered, or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warranted. This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the cooler.

  Click here for details on warranty process and to submit a claim.

COMPANY

• How did the company get the name ‘YETI’?

  The YETI (abominable snowman) is the legendary ice monster from the frigid lands of perpetual snow in the Himalayas. Despite years of searching by Sir Edmund Hillary and his crew of Sherpa mountain guides, firm proof of the YETI’s existence remains elusive. Like the YETI, these coolers are tough, hard-wearing, and adapted to harsh environments. We may not have found the YETI, but we make a really great ice chest.

• How can I contact YETI?

  Please contact our customer service team via the support button below.

• What are the YETI hours?

  Monday – Friday, 9AM – 5PM AEST

• Where Are YETI Products Manufactured?

  Our Tundra coolers are manufactured in the USA at facilities located in Iowa and Wisconsin as well as at a facility located in the Philippines. Our Hopper coolers and Rambler drinkware are manufactured in China.

TUNDRA

• What is a YETI® Tundra® Cooler?

  The YETI Tundra was created to solve the age-old problem of subpar coolers failing in the field. Tired of busted latches, bowed-in lids, and melted ice, brothers Roy and Ryan Seiders set out to make a superior hunting and fishing cooler — and YETI was born.

  Tundra and Roadie® coolers are rotomolded, which is the same process used to create whitewater kayaks. And we designed the coolers to keep ice longer — a lot longer — by pumping them with over twice the insulation compared to most ordinary ice chests. The result is a cooler family with a dramatic durability and ice retention advantage over most any other cooler on the market.

  Tundras are great for hunting, sport-fishing, camping, boating, rafting, tailgating, paddling, and barbecuing. Oh, and beer drinking, too. There’s even the Tundra 250 and 350 for commercial uses, like oil & gas, construction, and medical industries. The Roadie is BYOB’s new best friend.

• What does rotomolded mean?

  The rotational molding (also known as rotomold) process is a high-temperature, low-pressure plastic forming process that uses heat and biaxial rotation (i.e., rotation on two axes) to produce hollow, one-piece parts. The YETI cooler mold is loaded with polyethylene in powder form. The mold is then placed in a large oven while it rotates on two axes at different speeds, which helps prevent powder from accumulating in one spot. The polyethylene melts and adheres evenly to the wall of the mold. Once the polyethylene is melted, the molds are pulled out of the oven to cool. And once cool, the ice chest is then removed from the mold. It’s kind of like a huge, spinning Easy-Bake Oven that cranks out coolers instead of cakes.

  The process has inherent design strengths, such as consistent wall thickness and strong outside corners that are virtually stress-free. The rotational molding process gives the coolers one-piece construction and unmatched durability.

• How strong are Tundra coolers?

  Our coolers are stronger than this grizzly and this guy. They also survived battles with fireworks, a slingshot, and a stuntman excursion. So we’d say pretty damn strong.

• What does “Grizzly-Resistant” Mean?

  Our hard-sided coolers were tested by the Interagency Grizzly Bear Committee (IGBC), a U.S. Forest Service Department of Agriculture Committee that works in both controlled and wild settings with grizzly bears.

  The IGBC publishes minimum design and structural standards, inspection and testing methodology for bear-resistant containers. YETI Tundra met the IGBC requirement both in the engineered test and the live bear test. The IGBC officially approved the YETI Tundra and Roadie for use on public lands and national parks occupied by grizzlies.

• How long will YETI Tundra hold ice?

  There are many variables that will affect ice retention, so this is a difficult question for us to answer. Variables that can affect ice retention include the ice quality, ice quantity, type of ice (crushed, block, cube, dry), outside environment, exposure to direct sunlight, etc. Which is to say there’s a lot you can do to affect the longevity of your ice.

  Over the years, we’ve received many different reports from YETI users in the field regarding ice retention. Some customers have reported having ice after their two-week trip on the river while others have said that their “crappy brand X cooler will hold ice better.”

  Because of the large number of variables, as well as the lack of an industry standard for measuring ice retention, claims that place a definite time (5, 10, 14 days) are often based on testing conditions and not real-life situations.

  In the end, the Tundra offers up to 3 inches of polyurethane foam insulation, combined with a freezer-style sealing gasket. Beyond that, everything else is out of our control. But if you can minimize the negative variables that affect ice retention, YETI coolers can’t be beat.

  Can I use dry ice in my YETI?

  Absolutely! The thickness of the walls, coupled with the amount of insulation make YETI dry ice–compatible.

   

• When I threw a bag of ice in my Tundra and my cheap cooler, the ice lasted longer in my cheap cooler. Why?

  A small amount of ice is not a good indicator of how well your ice chest can retain ice due to excess air space within the cooler. Excess air space hurts ice retention. To maximize ice retention, fill your cooler to the top with ice and products. In addition, if the ice chest starts out warm, a small amount of ice could initially melt faster in a YETI cooler than a thinner-walled cooler.

  Best ice retention results are achieved by filling the ice chest completely with high-quality ice, which means using block ice that’s well below freezing temperature. In addition, maximum ice retention can be attained by pre-chilling your cooler. This will sufficiently cool the insulation and inside of the cooler, which helps the thick polyurethane walls work for you, not against you.

  YETI Tundras have up to 3 inches of polyurethane foam insulation, which is significantly more than most common ice chests. If you use enough ice to chill the walls, YETI will most definitely outperform the competition.

• Will my YETI keep my hot items hot?

  You might be surprised to read this, but YES. The same insulation and thick walls that keep the cooler cold also keep the heat.

• What size Tundra should I buy?

  For a full size breakdown, please see our dimension chart for measurements and capacity.

  The Tundra series matches closely (usually within an inch) with many popular coolers that have been on the market for years. However, the quart size of the Tundra will be a bit lower due to the thickness of the walls and amount of insulation. Another thing to consider when choosing a size is that you want to fill the cooler with as much ice as possible, minimizing air space to achieve maximum ice retention. So if you only have a small number of items to keep cool, you would want to choose a smaller ice chest and vice versa. Pretty simple idea, but check out our rough guidelines for finding the appropriate size coolers for your needs.

  • Roadie

    • Personal, portable cooler for the truck or car

    • Great for jobsite or construction lunch box

    • Compatible for canoe, kayak, or paddleboard

  • Tundra 35

    • Portable and easy to carry fully loaded

    • Great backseat companion in truck, car, SUV, or 4-wheeler

    • Easily fits in larger kayaks and is ideal for SUPs

    • Can be used as casting platform for smaller boats

  • Tundra 45

    • Our all-purpose cooler, ideal for overnight camping trips

    • Can be carried by one person

    • Fits great on off-road vehicles

    • Easily used as casting platform

  • Tundra 65

    • Great for small gatherings and weekend events

    • Versatile use options, like tailgating, fishing, and hunting

    • Can hold keeper redfish or a quartered whitetail deer

    • Easily carried by one person

    • Works as a bay boat casting platform

  • Tundra 75

    • Perfect boat or marine cooler and is designed to fit under most leaning posts

    • Can be used as seat in front of center console

    • Also good for tailgates, family barbecues, or a day at the beach

  • Tundra 105

    • Good for extended hunting or fishing trips

    • Taller design allows for stackable layers of cold contents and extended ice retention for longer trips

    • Can be used as a seat in front of center console

    • Takes two people to carry

    • Sits in bed of pickup with clearance for bed cover

  • Tundra 110

    • Specifically designed for rafting community and fits all standard raft frames

    • Built to hold food and drink supplies for multi-day expeditions on the river

    • Great marine or hunting cooler as well

  • Tundra 125

    • Fits a quartered deer or several limits of redfish, snapper, trout

    • Great for extended family vacations or camping trips

  • Tundra 160

    • Ideal for larger offshore species (tuna, wahoo, mackerel)

    • Great for extended hunting or fishing trips

  • Tundra 210

    • Holds 140 cans with recommended 2:1 ice-to-contents ratio

    • Perfect for extended hunting or fishing trips

    • Taller body makes for higher capacity while still maintaining small footprint

  • Tundra 250

    • Works as an offshore fishing cooler or big game cooler

    • Can be a large beer trough for big party or tailgate

    • Also stands in as an athlete ice bath

  • Tundra 350

    • Works as an offshore fishing cooler or big game cooler for giant hauls

    • Great for loading and transporting whole hogs

    • Largest Tundra in the series

• How many cans will fit in my Tundra?

  Using 355 ml cans as the measurement, you can see how each of the Tundras stack up in terms of carrying capacity, using the recommended 2:1 ice-to-contents ratio.

  • Roadie 20 – 14 cans
  • Tundra 35 – 20 cans
  • Tundra 45 – 26 cans
  • Tundra 50 – 32 cans
  • Tundra 65 – 39 cans
  • Tundra 75 – 50 cans
  • Tundra 105 – 59 cans
  • Tundra 110 – 65 cans
  • Tundra 125 – 81 cans
  • Tundra 160 – 100 cans
  • Tundra 210 – 140 cans
  • Tundra 250 – 155 cans
  • Tundra 350 – 222 cans

• How do I clean my Tundra?

  For general cleaning we recommend using soap and warm water.

  For a more thorough cleansing and problems with strong odors, use a solution of warm water and bleach (6:1 ratio) with a sponge or mildly abrasive rag. Odors can easily get trapped in hard to reach areas such as around the gasket and drain plug, so be sure to thoroughly scrub those areas.

  For tough stains and very foul odors we would recommend cleaning your YETI with a high pressure soap spray found at a local do-it yourself car wash.

• How do I change out my Tundra gasket?

  Contact us to order a new gasket then watch the video below.

• How do I change out my Tundra T-Latches?

  Contact us to order new T-Latches then watch the video below.

Hopper

• What is a YETI Hopper™?

  It’s the ice-for-days, tough-as-nails soft cooler. The YETI Hopper is built to go the extra mile with its extremely portable design and construction. It’s leakproof, puncture-resistant, able to keep ice for days, and ready to hit the trail, boat, or blind. This is one soft cooler that’s anything but.

• How long will the Hopper keep ice?

  The Hopper, with its welded DryHide™ double-TPU Shell, thick ColdCell™ Insulation, and waterproof HydroLok™ Zipper provides serious cold-holding power. But due to all of the variables that affect ice retention, and because every adventure is different, we believe it is misleading to make specific claims about how long a cooler will hold ice.

• When I threw a bag of ice in my Hopper and my cheap cooler, the ice lasted longer in my cheap cooler. Why?

  Just like the Tundra, the Hopper is designed to keep ice colder longer, but there are many variables that can affect your ice. This includes the ice quality, ice quantity, type of ice (crushed, block, cube, dry), outside environment, exposure to direct sunlight, etc. Because of the extensive factors and no industry standard for ice retention, we don’t make specific claims about how long your ice will last in the Hopper. But we’ve done extensive testing on how to make your ice last longer, with everything from using rock salt to pre-chilling your cooler.

• What size Hopper should I buy?

  The Hopper was engineered for portability. Any size is the perfect on-the-go cooler for kayaking, floating the river, or short camping trips. Something to consider when choosing a size is that ideally you would want to fill the cooler with as much ice as possible, minimizing air space to achieve maximum ice retention. Therefore, if you only have a small number of items to keep cool, you would want to choose a smaller cooler or vice versa.

  Please see our dimension chart for measurements and capacity.

• How many cans will fit in my Hopper?

  With plenty of ice to help chill your drinks, here is the number of 355 ml cans that will fit inside the YETI Hoppers. Ideally you want to have an ice-to-contents ratio of at least 2:1 (reflected in the below quantity).

  • Hopper Flip 8 - 6 cans
  • Hopper Flip 12 - 12 cans
  • Hopper Flip 18 - 16 cans
  • Hopper Two 20 – 18 cans
  • Hopper Two 30 – 24 cans
  • Hopper Two 40 – 36 cans

• How do I clean my Hopper?

  A mixture of dish soap and water should do the trick. Rinse with fresh water and then thoroughly wipe the inside dry with a cloth or paper towel. Leave the HydroLok™ Zipper open for several days to ensure all moisture has dried. Taking care of your HydroLok Zipper is also extremely important. Each Hopper comes with a small tube of lubricant. Make sure you apply this lubricant following cleaning, before storage, and anytime the zipper feels stiff. Make sure your zipper is always free of dirt, grim, or other debris for maximum performance and life.

  Always store your Hopper in the fully closed position, making sure the inside is completely dry.

  WARNING: Do not machine wash. Do not dry in an oven or clothes dryer.

  How To Clean Your YETI Hopper

• What options and accessories are available for my Hopper?

  Accessorize your Hopper with the flexibility of the HitchPoint™ Grid. Easily fasten bottle openers, carabiners, key chains, or accessories such as the YETI SideKick™ Gear Case through the nylon strapping. You can also outfit your Hopper with the MOLLE Bottle Opener and MOLLE Zinger.

  For a complete list, please visit our Hopper Accessories page.

• Why is my Hopper so stiff and hard to open?

  Like a good pair of boots or a quality baseball glove, the Hopper takes a little time to break in. The extremely durable materials of the Hopper can make it feel rigid when first put into action. Loading and unloading contents will become easier as the materials relax with use.

  The HydroLok Zipper is the best cooler zipper in the world, and with a little care and maintenance can last a lifetime. We recommend long-term storage with the zipper in the fully closed position to help protect the U-Dock™ seal. We also recommend regular application of the included zipper lubricant — especially when putting into storage — by carefully applying the lube to the U-Dock front, back, and inside.

Rambler

• What is a YETI Rambler™?

  YETI Ramblers are over-engineered, 18/8 stainless Tumblers, Bottles, and Colsters®, designed with double-wall vacuum insulation and a No Sweat™ Design. The Tumblers will keep your soda, beer, smoothie, or mixed drinks cold twice as long as plastic cups. The Colster is like a steel bear hug for your cans and bottles, while its Load-and-Lock™ Gasket keeps your drink in its place. The Bottles go wherever there’s a need for ice-cold or piping-hot beverages. Their Over-the-Nose™ Technology makes for easy loading, drinking, and cleaning. And their TripleHaul™ Caps are 100% leakproof and comfortable to grip.

• How long will my Rambler keep ice?

  Due to all the variables that can affect ice retention, we can’t guarantee a precise amount of time that your Rambler will hold ice. However, more ice is better when it comes to your Rambler Tumblers or Bottles. We suggest filling your Rambler with as much ice as possible.

• What's the warning label and instruction for use for my Rambler bottle?

  Warnings and Care and Use instructions are dependent on the lid or cap being utilized. Rambler® Bottles are not intended for use with carbonated beverages or for storage of perishables, including food and drinks that will spoil. These items can cause pressure to build up over time which can result in the cap being difficult to remove; or, forcefully eject and cause injury. The Rambler® Straw Cap and Rambler® Straw Lid are not intended for use with hot beverages. Please see below warnings to ensure you are using your Rambler® Bottle and cap as intended.

  Rambler® Tumbler or Rambler® Mug with Magslider™ Lid

  

  Rambler® Tumbler with Straw Lid

  

  Rambler® Travel Mug with StrongHold™ Lid

  

  Rambler® Bottle with Chug Cap or Magdock™ Cap

  

  Rambler® Bottle with Straw Cap or Rambler® Jr. 12 Kids Bottle with Straw Cap

  

  Rambler® Bottle with HotShot™ or Cup Cap

  

  Rambler® Jug with Jug Lid & Cap

  

• Is there a maximum temperature limit for hot liquids when using the Ramblers or Rambler Lids?

  Yes, we recommend temperatures to not exceed the limits below when using the following Rambler drinkware items and lids. Our Ramblers lock in hot temperatures, so please, always open carefully. Do not overfill. Hot liquids must remain below the solid ring located beneath the threads. Keep hot liquids out of reach of children.

  Maximum Temperature of 85C (185F)

  • Rambler Tumbler Standard Lid
  • Rambler Tumbler Magslider Lid
  • Rambler Bottle HotShot Cap
  • Rambler Bottle Cup Cap
  • Rambler Jug Lid & Cap
  • Rambler Bottle Chug Cap
  • Rambler Bottle MagDock Cap

  NOT Intended for Use with Hot Beverages

  • Rambler Tumbler Straw Lid
  • Rambler Bottle Straw Cap
  • Rambler Bottle TripleHaul Cap

• Can I use hot, carbonated, or pulpy liquids in my Rambler® Jr. 12 oz Kids Bottle?

  Do not use the Rambler® Jr. 12 oz Kids Bottle with hot, carbonated, pulpy or perishable beverages. Over time, food and liquid can cause pressure to build inside the bottle. If pressure buildup occurs, the cap can be difficult to remove; or forcefully eject and cause injury.

• What size Rambler should I buy?

  

• Ice is melting in my Rambler as quickly as a solo cup. Why?

  We designed the Rambler Tumblers and Bottles to live up to the YETI standard, which means unbeatable durability and unparalleled ice retention. If you feel like your Rambler is underperforming, reach out about your YETI Warranty. We take pride in the products we make. If anything is wrong, we’ll make it right. Fill out our Warranty Request Form.

• What size Rambler should I buy?

  

• How do I clean my Rambler?

  The Rambler Tumblers, Lowball, and Bottles are all dishwasher-safe. You can also clean your Rambler with dish soap and warm water. Do not use bleach or abrasive cleaners. For a more thorough clean, remove gaskets, wash, and dry separately before reinstalling.

  

  

• What options and accessories are available for Rambler?

  Currently, the Rambler series has Straw Lids to outfit your Tumbler, with Replacement Lids and Load-and-Lock™ Gaskets if you misplace yours.

  For a complete list, please visit our Rambler Accessories page.